- Customer Service Water Billing
- Public Works
- Storm Water Management
- Utilities
Customer Service/Water Billing |
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Location: City Hall
![]() NOTICE: Change in water bill format beginning June 2011Water bills will now be printed on 8.5" x 11" paper, folded and mailed in a city envelope instead of the standard postcard. Click on the image to the left to see a sample water bill. If you have any questions, please contact the Water Department Customer Service at (409) 643-5923. |
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| Water Restrictions | ||||
City of Texas City Enacts Stage 2 Water Restrictions(City of Texas City, TX) August 11, 2011 — The City of Texas City is now implementing mandatory water restrictions in accordance with the City's Water Conservation and Drought Contingency Plan. Due to extreme drought conditions, which are predicted to continue for the foreseeable future, many municipalities that draw water from the Brazos River Basin are requiring restrictions for all outdoor watering so that adequate quantities of drinking water can be maintained. These restrictions will continue until further notice. Violating water use restrictions could result in fines and penalties. The City of Texas City has instituted the following Stage 2 water restrictions:
Report Water Leaks and Violations: Irrigation Meter Shut Off Offered Free of Charge: The City is offering to shut off irrigation meters free of charge upon request. The City is offering to help absentee homeowners comply with the mandatory water use restrictions. Any homeowner that contracts with an irrigation service should first contact the company for assistance. To request a shut-off please call the Utilities Department, Monday - Friday, 8 a.m. - 5 p.m., at 409-643-5860. To request assistance after hours or on the weekend please call the Utilities Department on-call number at 409-682-6846. |
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| Transfer and New Accounts | ||||
New and transfer water accounts for the City of Texas City are required to have the following:
New Residential
Service Contract (pdf) |
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| Final Accounts | ||||
Water accounts can be finaled or closed for the following reasons, but limited to:
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| Bank Draft | ||||
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At this time, the City of Texas City does not accept credit/debit cards or online payments. To bank draft your water account, complete the bank draft form and attached a voided check. Bank draft your water account from your checking account every month on the Due Date. To avoid late charges and possible service disconnection due late payments, bank draft your water account. Online payments are mailed to the City usually by a third party. Many times these payments are received later than your online payment date and the due date. Bank Draft Form (pdf) |
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| Cut-Off | ||||
Water service can be disconnected for the following issues, but not limited to:
For water resumption, all past due amounts including service charges must be paid in cash or money order. |
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| NSF | ||||
If payment on a water account is made with an insufficient check or bank draft, this said check/bank draft will be run through twice by the City's Clearing House prior to returning to the Finance Department for distribution to proper City department. Upon receipt of said NSF check/bank draft for a water account, Customer Service investigates and locates appropriate water account:
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| How to Read a Water Meter | ||||
Each month your water meter is read for billing
purposes. Your meter is the lowest drain in your yard. It will
be dirty. The City reads the glass register inside the meter
box. To read the meter, it is read from left to right, just like
an odometer in your vehicle. The City bills in the thousands,
therefore the last three numbers are not part of the billed reading.
For example: the reading 0 0 8 9 6 2 6 0 The last three digits are as follows: |
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| Frequently Asked Questions (FAQs) | ||||
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How can we use that much water? How can they read the meter is so dirty? Upon a divorce, can I transfer the water
bill into my name? Upon death of spouse, can I transfer the
water bill into my name? Can the water bill be transferred out of
my parent's name into my name without a new deposit? How is my water bill determined? Previous reading 345 How can my sewer cost be higher than my
water cost? How can my water bill be the same amount
each month? If my water is shut off, and I know I paid
my bill, what can I do? What do I do when I'm experiencing a slow
sewer drain, sewer back up or see a water main break or leak? What is the mailing address to send my
water bills? |
Public
Works
Director: VACANT |
| Location: 301 6th Street North Texas City, TX 77590 |
| Hours of Operation: Monday - Friday 8 a.m.-5p.m. |
| See Contacts Us / Public Works Tab for full listings |
| Maps: |
The following files above are
in .pdf format. You need Acrobat Adobe reader to view and print
these files. You can download this free program at |
Ron Dysart
Storm Water Manager
3402 Loop 197 North
Texas City, TX 77592-2608
Email:
rdysart@texas-city-tx.org
Office: (409) 643-5886
Stormwater is the water from rain, that travels into the storm drain.
Stormwater starts off clean. Stormwater flows DIRECTLY into our
lakes and streams. It is almost never treated. So everything stormwater
collects from the land surface, roadways, sidewalks, parking lots,
construction sites, business parks, etc., is carried to gutters,
stormdrains, canals, drainageways, and finally ends up in our local
rivers and streams ~ UNTREATED!
It is estimated that more than one-half of the pollution in our
nations waterways comes from stormwater runoff.
In the past, it was thought that water pollution
was caused mainly by industrial and municipal wasterwater treatment
plant discharges. A lot of effort was put into cleaning up these "point
sources" of waste water. Now, the effort is being expended to
clean up "non-point source" pollution, water pollution
that is generated all over and carried to streams in pipes and ditches.
The problem with non-point source pollution is that it is very expensive
to treat and discharge. Treatment facilities would have to be very
large to treat storm peak flows and would sit unused more that 95%
of the time.
The best way to improve stormwater quality is to treat the source?don't let runoff get polluted in the first place. These methods are called Best Management Practices (BMPs). Examples of some BMP's; Recycle your grass clippings for composting in your garden, wash your car in the grass to allow wash water to percolate through the soil.
Utilities |
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Director: Todd
J. Hoover |
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| Office Hours: 8 a.m. - 5 p.m. Phone: (409) 643-5860 Phone: (409) 682-6846 - On Call Service (After Hours, Holidays, and Weekends) |
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| Mission: The City of Texas City Utilities Department mission is to provide safe and clean drinking water to all of our customers and to collect and treat all wastewater in the safest, most courteous, and most cost effective means possible. | ||||||||||||||||
| Services: | ||||||||||||||||
Apply for water and sewer services at City Hall - 1801 9 th Ave N - Customer Service Department. |
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| Water/Sewer Taps: | ||||||||||||||||
(Individual only)
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| Water/Sewer Rates: | ||||||||||||||||
| As of October 7, 2004: (please contact Customer Service Department for updated rates at 409-643-5923) | ||||||||||||||||
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| Staff Review Meetings: | ||||||||||||||||
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Reviews plans and provides guidance for any construction or development activity within the City limits. |
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| Locating Mains: | ||||||||||||||||
| Before you dig, contact our office at the number above to locate water and sewer mains only. The City of Texas City is unable to locate customer's service lines or taps. | ||||||||||||||||
| Texas One Call: | ||||||||||||||||
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To report street light outages - Citizens should call 1-888-866-7456 this will generate a work ticket to TNMP to do the repairs. |
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| Public Information | ||||||||||||||||
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