Water Billing / Customer Service

City Hall
1801 9th Avenue North
Texas City, TX 77590
Hours: 8 a.m. to 5 p.m. Monday through Friday (excluding city holidays)
(409) 643-5923

Pay bill online
Citizen Self Service

Mailing address for water bills
P.O. Box 3837
Texas City, Texas 77592-3837
Attn: Water Department

Pay Online

You can make an online payment 24 hours a day, 7 days a week with Citizen Self Service using Visa, MasterCard or Discover. A $2.95 convenience fee is charged for using this service which will be visible prior to submitting your payment online.

You can also view your bills, water usage and payment history while online.

If you are paying your water bill ON your disconnect date, AFTER making your Online payment, contact Customer Service at 409-643-5923 during normal business hours to ensure service continuity. The online payment confirmation number will be requested.

Please remember that all past dues are due BEFORE the disconnect date to avoid service fees as stated on the reminder notice.

  • Payments made online after 5 p.m. will be processed the next business day.
  • Please keep this in mind when making online payments as late fees will be assessed according to your bill if the online payment is not funded by your due date.
  • If your service has been disconnected for non-payment, you will be required to pay your bill in full and you must contact Customer Service to schedule a reconnection time. We ask that you please have your confirmation number ready.
  • For any issues with the processing of your credit card information, you will need to contact Official Payments. The phone number to Official Payments support is 1-800-487-4567.

Transfer and New Accounts

New and transfer water accounts for the City of Texas City are required to have the following:

  1. Rental/Contract agreement (between lessee and leaser/owner/property management company). If one is not available, a written agreement between the legal owner and renter(s) indicating date of move in/out, location, owner's name(s), renter name(s) and telephone number of owner/landlord.
  2. Closing papers: from owner of property (settlement page) or check CAD internet location for owner's verification.
  3. Copy of the current driver's license. (New accounts only.)
  4. Residential deposits are $150 for each open account. Please call Customer Service for a quote on commercial deposits. (Check or cash accepted only.)
  5. Contract for Service. (New accounts only).
  6. If the applicant or renters/leasors have outstanding water account balances, these amounts MUST be paid in full prior to any water service to begin or transfer to new location.
  7. Transfer fee of $25 shall be paid at time of transfer.

New Residential Service Contract (pdf)
New Commercial Service Contract (pdf)

Final Accounts

Water accounts can be finaled or closed for the following reasons, but limited to:

  1. By customer request: verified with a personal identifier.
  2. Non-payment on water account five days after water service has been disconnected.
  3. NSF check / bank draft: On the fourth day after door hanger/notice to pay check/bank draft plus charges.
  4. Death of customer: verification with death certificate

Bank Draft

To avoid late charges and possible service disonnection due to late payments, bank draft your water account. Complete the bank draft form, attach a voided check and mail to our Customer Service office at:

Attn: Water Department
P.O. Box 3837
Texas City, Texas 77592-3837

Note: We accept major credit cards (except American Express) in our office. We also accept online bill pay. Please schedule payment at least seven to 10 business days before due date, as the payments are mailed to us usually by a third party.

Bank Draft Form (pdf)

Cut-Off

Water service can be disconnected for the following issues, but not limited to:

  • No payment on water account after the disconnect date noted on the reminder notice.
  • Vacant location showing consumption of water.
  • No payment on a NSF check/bank draft
  • NSF check on a deposit for a water account.
  • Missed payment on a payment plan.
  • In receipt of a NSF check/bank draft after customer's signature on "no longer accepting checks/bank drafts on the water account" letter
  • Theft of water from either City or another customer's connection.
  • Reconnection service charge = $25 per account.

For water resumption, all past due amounts including service charges must be paid in cash or money order.

NSF

If payment on a water account is made with an insufficient check or bank draft, this said check/bank draft will be run through twice by the City's Clearing House prior to returning to the Finance Department for distribution to proper City department.

Upon receipt of said NSF check/bank draft for a water account, Customer Service investigates and locates appropriate water account:

  • Charge customer Returned Check/Bank Draft service charge $25 per check/bank draft.
  • If more than three NSFs occur on said water account, a /C is placed on the account to denote the city will no longer accept checks/bank drafts for this account.
  • The Customer Service Office will contact the customer by phone or a door hanger in regards to handling NSFs in our office.
  • Only cash or money order will be accepted as payment.
  • If payment not made by the third day of notice, a disconnection service order will be issued and an additional reconnection charge of $25 will be added for payment.

How to Read a Water Meter

Each month your water meter is read for billing purposes. Your meter is the lowest drain in your yard. It will be dirty. The City reads the glass register inside the meter box. To read the meter, it is read from left to right, just like an odometer in your vehicle. The City bills in the thousands, therefore the last three numbers are not part of the billed reading.

For example: the reading 0 0 8 9 6 2 6 0

The Bill reading is 896.

The last three digits are as follows:
2 = hundreds
6 = tenths
0 = type of meter reading/thousands from the manufacturer: fixed number

Frequently Asked Questions (FAQs)

How can we use that much water?
Upon receiving your water bill write down the date you received it and read your meter. (See "How to Read Your Water Meter") The difference between the time the City read it and the date you received it in the mail is approximately two weeks. The read dates and readings are on the left side of the bill. After reading your meter, calculate the difference. If the current reading on the bill is higher than the reading you just read, call our office.

How can they read the meter when it's so dirty?
Since the meter is the lowest part in your yard it acts like a drain. Therefore, any moisture (rain, car wash, watering the yard) will create mud in the meter box. But, each month the meter reader wipes only the glass register to take the billing reading.

Upon a divorce, can I transfer the water bill into my name?
Only if the divorce decree denotes the ownership of said location to the individual can the water bill transferred into that name without a new deposit.

Upon death of spouse, can I transfer the water bill into my name?
Yes, with a copy of the death certificate the water bill can be transferred to the surviving spouse without a new deposit.

Can the water bill be transferred out of my parent's name into my name without a new deposit?
No. A new deposit, legal document(s) showing proof of ownership of said property and payment of any outstanding balance on the estate must be paid prior to start of water service.

How is my water bill determined?
From the difference between previous and current readings, the water usage is determined in the thousands. Water cost is $3.83 per thousand after the first 2,000 gallons. The first 2,000 gallons is included in the base cost. Residential meters are 5/8 x 3/4 and their base cost is $6.75.

Example:

Previous reading 345
Current readings 350
Difference in readings equals 5 = -0- gallons of usage.
Base cost $6.75 (first 2,000 gallons included) + 11.49 (3 x $3.83) = Water $18.24
Sewer Cost is $2.55 per thousand gallons of usage plus $0.60 per sewer unit. An older home usually has 1 bath and kitchen sink = 6 sewer units x .60 = $3.60. Sewer cost = 5 x $2.55 = $12.75 + $3.60 = $16.35.
Water cost = $15.15
Sewer cost = $16.35

How can my sewer cost be higher than my water cost?
Sewer cost is based upon the number of sewer units in your home and the amount of water in the thousands pulled through the meter into your home. A sewer unit is one single drain. The total number of sewer units is provided to the water billing department from the Inspection Department upon time of building permit. Each unit is $0.60. Therefore the cost of the sewer per thousand is $2.55 and each drain at $0.60 becomes a higher cost than the water cost.

How can my water bill be the same amount each month?
Since the City only bills in the thousands, it's not uncommon to have the same bill during the year. You may use 3,590 gallons of water, but the City will only bill 3,000 gallons of usage. Therefore, if you use 3,999 or 3,001 gallons of water, you are only billed 3,000 gallons of usage.

If my water is shut off, and I know I paid my bill, what can I do?
Please contact the Customer Service to check on your account. If the disconnect was not generated from this office, it is possible there is a water leak in your area. Please contact the Utilities office at (409) 359-5505 or after hours, weekends and holidays at (409) 682-6846 to verify a possible leak.

What do I do when I'm experiencing a slow sewer drain, sewer back-up or see a water main break or leak?
Please contact the Utilities office at (409) 359-5505 or after hours, weekends and holidays at (409) 682-6846 to verify a possible leak.